claim updated

claim_updated

Claim_Updated event is generated when a claim related information has been changed. Today we do not support all changes but we could extend these changes based on the request.

case_reopened - When a claim re-opened by a claim handler we generate this event.

{
  "changedBy": {
    "fullName": "FirstName LastName",
    "username": "User",
    "userType": "ClaimHandler"
  },
  "changes": [
    {
      "property": "CaseReopened"
    }
  ],
  "eventType": "claim_updated",
  "payloadVersion": "1.0.0",
  "correlationId": "2D2F0FD5-B766-48D6-92C0-586341C78F25",
  "timestamp": "2018-04-04T15:33:58+0200",
  "case": {
    "uuid": "e71f5090-6d0c-4bdd-8fa1-13dd8a838f44",
    "number": "CH45575595",
    "externalClaimId": "",
    "token": "c.2D2F0FD5-B766-48D6-92C0-586341C78F25",
    "caseType": "contentClaim"
  }
}
Description - case_reopen
Attribute Name Description
Case Case related information
case.uuid Unique id for the case
case.number The caseNumber is the identifier for the case received from Insurance Company
case.externalclaimId External claim Id is unique to the specified case and provided by Insurance Company
case.token Case token - using this token customer always get the case related information
case.caseType The caseType determines the kind of case - contentClaim, propertyclaim
timestamp Time stamp when the event is created
correlationId Scalepoint internal Id
payloadVersion Version of the payload, in case if we do any breaking changes we will update this version
eventType Type of the event. Fx. case_settled, claim_updated
Changes Changes done to the case
changes.property CaseReopened - When Case is closed inside scalepoint platform
ChangedBy Details about the person who have made changes to the claim
changedBy.fullName Full name of the person who made changes to the claim
changedBy.username User name of the person who made changes to the claim
changedBy.userType User Type of the person who made changes to the claim. Fx. user or admin

case_closed - When a claim is closed in Scalepoint system we generate this event. A case could be closed either by a claim handler or automatically based on the result of our rule engine.

{
  "changedBy": {
    "fullName": "Full Name",
    "username": "username",
    "userType": "user"
  },
  "changes": [
    {
      "property": "CaseClosed",
      "shouldBeClosedInOwnSystem": true
    }
  ],
  "eventType": "claim_updated",
  "payloadVersion": "1.0.0",
  "correlationId": "ED3CA9DB-30EF-4A99-944D-C2FA2A71EC53",
  "timestamp": "2018-03-19T17:04:43.887Z",
  "case": {
    "uuid": "0f56bf53-2003-4169-9893-a3a1f621b677",
    "number": "29417",
    "externalClaimId": "29417",
    "token": "c.ED3CA9DB-30EF-4A99-944D-C2FA2A71EC53",
    "caseType": "contentClaim"
  }
}
Description - case_close
Attribute Name Description
Case Case related information
case.uuid Unique id for the case
case.number The caseNumber is the identifier for the case received from Insurance Company
case.externalclaimId External claim Id is unique to the specified case and provided by Insurance Company
case.token Case token - using this token customer always get the case related information
case.caseType The caseType determines the kind of case - contentClaim, propertyclaim
timestamp Time stamp when the event is created
correlationId Scalepoint internal Id
payloadVersion Version of the payload, in case if we do any breaking changes we will update this version
eventType Type of the event. Fx. case_settled, claim_updated
Changes Changes done to the case
changes.property CaseClosed - When Case is closed inside scalepoint platform
changes.shouldBeClosedInOwnSystem true or false - If a claim handler also choose to close the claim in IC's system also
ChangedBy Details about the person who have made changes to the claim
changedBy.fullName Full name of the person who made changes to the claim
changedBy.username User name of the person who made changes to the claim
changedBy.userType User Type of the person who made changes to the claim. Fx. user or admin
reserveChange
{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "7ba41f86-8a01-4a93-b34a-a9ff36973ed8",
    "timestamp": "2018-01-04T09:12:14.2424039Z",
    "case": {
        "number": "123456789",
        "token": "b.2548581d-5747-40bd-9787-83c5c3e8688a",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Built-in Administrator",
        "username": "admin",
        "userType": "Scalepoint"
    },
    "changes": [
        {
            "property": "Reserve",
            "newValue": {
                "reason": "InvoiceApproved",
                "amount": 0.0,
                "currency": "DKK"
            },
            "oldValue": {
                "amount": 130000.00,
                "currency": "DKK"
            }
        }
    ]
}
caseOwnerChange

Triggered when chase owner changed. Contains the new aswell as the old claimhandler.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "7aae43df-9e0d-430f-9878-2f224fbd2b85",
    "timestamp": "2018-01-04T08:42:06.0804512Z",
    "case": {
        "number": "emila777777",
        "token": "ic.7a1d3184-dd8e-4ed6-8e38-34d3155d6168",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Christina Hartsen",
        "username": "rbo@future.com",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "CaseOwner",
            "newValue": {
                "name": "Hans petersen",
                "username": "dms@future.dk",
                "email": "uut@future.dk",
                "type": "InternalAssessor"
            },
            "oldValue": {
                "name": "Juliane Hansen",
                "username": "saa@future.dk",
                "email": "saa@future.dk",
                "type": "InternalAssessor"
            }
        }
    ]
}
regressChange

Triggered when either Service Partner og Claim Handler indicates if there may be regress on the claim.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "e647d78b-c28f-4e18-8161-d150af13587c",
    "timestamp": "2018-01-22T13:25:16.7480317Z",
    "case": {
        "number": "1016722900",
        "token": "b.8a3b9a13-9073-4137-9d06-ab907317ca4d",
        "caseType": "PropertyClaim",
        "company": "trekroner"
    },
    "changedBy": {
        "fullName": "Martin Test",
        "username": "mras@scalepoint.com",
        "userType": "ServicePartnerUser"
    },
    "changes": [
        {
            "property": "Regress",
            "newValue": "No",
            "oldValue": "None"
        }
    ]
}
deductibleChange

Triggered when deductible is changed on the claim

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "e0b74950-437f-495e-b379-e9a25f5cc41e",
    "timestamp": "2018-01-09T14:11:59.9037265Z",
    "case": {
        "number": "111111111111111",
        "token": "b.35a7676a-bdf8-48db-99c2-79de7e08ddb9",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "Deductible",
            "newValue": {
                "amount": 2000.0,
                "currency": "DKK"
            },
            "oldValue": {
                "amount": 0.0,
                "currency": "DKK"
            }
        }
    ]
}
shareOfVatPercentChange
{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "b1d6c04b-2227-408a-9301-d0f543898b99",
    "timestamp": "2018-01-05T13:40:37.2297963Z",
    "case": {
        "number": "123123123",
        "token": "ic.de02a2b5-c747-4445-8069-1a0f0b99c496",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "ShareOfVatPercent",
            "newValue": 100.0,
            "oldValue": 0.00
        }
    ]
}
accidentDateChange

Triggered when the accident date is changed on the claim

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "b4575a76-c6fd-4aa8-ac0d-ef02da1af599",
    "timestamp": "2017-12-29T07:01:15.9402258Z",
    "case": {
        "number": "987654",
        "token": "ic.92e660b6-d9bb-45a3-b843-c0aeac7c4126",
        "caseType": "PropertyClaim"
    },
    "changedBy": {
        "fullName": "Built-in Administrator",
        "username": "admin",
        "userType": "Scalepoint"
    },
    "changes": [
        {
            "property": "AccidentDate",
            "newValue": "2016-12-14T00:00:00Z",
            "oldValue": "2016-12-13T00:00:00Z"
        }
    ]
}
additionalClaimFieldChange

Triggered when and of the custom fields are changed on the claim. This includes claim cause and category and is therefore triggered om most claims during claim creation.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "3a916bc7-2d77-4086-9796-042bfcd9f8e8",
    "timestamp": "2018-01-29T10:37:41.7979052Z",
    "case": {
        "number": "203957",
        "token": "ic.a2560688-2670-47ae-94a1-8c658f542ba1",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "hhs@future.dk"
    },
    "changes": [
        {
            "property": "sourceOfCreation",
            "type": "string",
            "newValue": "phone"
        },
        {
            "property": "category",
            "type": "string",
            "newValue": "fallingObject"
        },
        {
            "property": "cause",
            "type": "string",
            "newValue": "freeFall"
        },
        {
            "property": "Custom field 1",
            "type": "string",
            "newValue": "yes"
        },
        {
            "property": "Custom field 2",
            "type": "string",
            "newValue": "yes"
        },
        {
            "property": "Customer field 3",
            "type": "string",
            "newValue": "dontKnow"
        }
    ]
}
coverageChange

Triggered whenever the coverage is changed on a claim.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "a4c8a79c-8286-4efe-8b69-324fc68351dd",
    "timestamp": "2019-09-03T08:47:30.9206654Z",
    "case": {
        "number": "705023",
        "token": "ic.8b15e660-982e-44a1-83f7-831b90f88a46",
        "caseType": "PropertyClaim",
        "company": "future",
        "sourceSystem": "TIA"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler",
    },
    "changes": [
        {
            "property": "Coverage",
            "newValue": {
                "coverage": "covered",
                "context": "claimWizard"
            },
            "oldValue": {
                "coverage": "undefined",
                "reason": ""
            }
        }
    ]
}
JSON Schema of claim_updated
JSON examples of claim_updated

Types of Events Supported by ClaimShop