selfservice_received event is sent to Insurance Company when ClaimShop module receives the loss items which are submitted by the claimant.
{
"type": "selfservice_received",
"timestamp": "2017-09-29T08:49:45.0045524Z",
"attributes": {
"selfServiceType": "SelfService",
"itemizationCaseReference": "BFFCBDF6-A562-459A-8F46-0CE006617785",
"isAutoImported": false,
"isAutoSettled": false,
"assignedTo": {
"fullName": "FirstName LastName",
"username": "autotest-future50",
"userType": "ClaimHandler"
},
"eventType": "selfservice_received",
"payloadVersion": "1.0.0",
"correlationId": "C7EDB62C-8B53-4997-9EBC-A4D8D0D0C1E2",
"timestamp": "2017-09-22T17:25:48+0200",
"case": {
"number": "CH44807772",
"externalClaimId": "",
"token": "C7EDB62C-8B53-4997-9EBC-A4D8D0D0C1E2",
"caseType": "contentClaim"
}
}
}| Attribute Name | Description |
|---|---|
| Case | Case related information |
| case.uuid | Unique id for the case |
| case.number | The caseNumber is the identifier for the case received from Insurance Company |
| case.externalclaimId | External claim Id is unique to the specified case and provided by Insurance Company |
| case.token | Case token - using this token customer always get the case related information |
| case.caseType | The caseType determines the kind of case - contentClaim, propertyclaim |
| timestamp | Time stamp when the event is created |
| correlationId | Scalepoint internal Id |
| payloadVersion | Version of the payload, in case if we do any breaking changes we will update this version |
| eventType | Type of the event. Fx. case_settled, claim_updated |
| selfServiceType | Source of reported loss items (e.g. SelfService, FNOL) |
| itemizationCaseReference | Unique Identifier (content itemization identifier assigned by Scalepoint) by which itemization case would be linked together with the content claim as it is created |
| isAutoImported | True if loss items were autoimported from Selfservice/FNOL to ClaimShop |
| isAutoSettled | True if claim was autosettled based on Validation engine result |
| AssignedTo | Details about the person who is assigned to the claim |
| assignedTo.fullName | Full name of the person to whom the claim should be assigned |
| assignedTo.username | User name of the person to whom the claim should be assigned |
| assignedTo.userType | User Type of the person wto whom the claim should be assigned Fx. user or admin |