claim updated

claim_updated

Claim_Updated event is generated when a claim related information has been changed. Today we do not support all changes but we could extend these changes based on the request.

case_reopened - When a claim re-opened by a claim handler we generate this event.

{
  "changedBy": {
    "fullName": "FirstName LastName",
    "username": "User",
    "userType": "ClaimHandler"
  },
  "changes": [
    {
      "property": "CaseReopened"
    }
  ],
  "eventType": "claim_updated",
  "payloadVersion": "1.0.0",
  "correlationId": "2D2F0FD5-B766-48D6-92C0-586341C78F25",
  "timestamp": "2018-04-04T15:33:58+0200",
  "case": {
    "uuid": "e71f5090-6d0c-4bdd-8fa1-13dd8a838f44",
    "number": "CH45575595",
    "externalClaimId": "",
    "token": "c.2D2F0FD5-B766-48D6-92C0-586341C78F25",
    "caseType": "contentClaim"
  }
}

Description - case_reopen

Attribute Name	Description
Case	Case related information
case.uuid	Unique id for the case
case.number	The caseNumber is the identifier for the case received from Insurance Company
case.externalclaimId	External claim Id is unique to the specified case and provided by Insurance Company
case.token	Case token - using this token customer always get the case related information
case.caseType	The caseType determines the kind of case - contentClaim, propertyclaim
timestamp	Time stamp when the event is created
correlationId	Scalepoint internal Id
payloadVersion	Version of the payload, in case if we do any breaking changes we will update this version
eventType	Type of the event. Fx. case_settled, claim_updated
Changes	Changes done to the case
changes.property	CaseReopened - When Case is closed inside scalepoint platform
ChangedBy	Details about the person who have made changes to the claim
changedBy.fullName	Full name of the person who made changes to the claim
changedBy.username	User name of the person who made changes to the claim
changedBy.userType	User Type of the person who made changes to the claim. Fx. user or admin

case_closed - When a claim is closed in Scalepoint system we generate this event. A case could be closed either by a claim handler or automatically based on the result of our rule engine.

{
  "changedBy": {
    "fullName": "Full Name",
    "username": "username",
    "userType": "user"
  },
  "changes": [
    {
      "property": "CaseClosed",
      "shouldBeClosedInOwnSystem": true
    }
  ],
  "eventType": "claim_updated",
  "payloadVersion": "1.0.0",
  "correlationId": "ED3CA9DB-30EF-4A99-944D-C2FA2A71EC53",
  "timestamp": "2018-03-19T17:04:43.887Z",
  "case": {
    "uuid": "0f56bf53-2003-4169-9893-a3a1f621b677",
    "number": "29417",
    "externalClaimId": "29417",
    "token": "c.ED3CA9DB-30EF-4A99-944D-C2FA2A71EC53",
    "caseType": "contentClaim"
  }
}

Description - case_close

Attribute Name	Description
Case	Case related information
case.uuid	Unique id for the case
case.number	The caseNumber is the identifier for the case received from Insurance Company
case.externalclaimId	External claim Id is unique to the specified case and provided by Insurance Company
case.token	Case token - using this token customer always get the case related information
case.caseType	The caseType determines the kind of case - contentClaim, propertyclaim
timestamp	Time stamp when the event is created
correlationId	Scalepoint internal Id
payloadVersion	Version of the payload, in case if we do any breaking changes we will update this version
eventType	Type of the event. Fx. case_settled, claim_updated
Changes	Changes done to the case
changes.property	CaseClosed - When Case is closed inside scalepoint platform
changes.shouldBeClosedInOwnSystem	true or false - If a claim handler also choose to close the claim in IC's system also
ChangedBy	Details about the person who have made changes to the claim
changedBy.fullName	Full name of the person who made changes to the claim
changedBy.username	User name of the person who made changes to the claim
changedBy.userType	User Type of the person who made changes to the claim. Fx. user or admin

reserveChange

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "7ba41f86-8a01-4a93-b34a-a9ff36973ed8",
    "timestamp": "2018-01-04T09:12:14.2424039Z",
    "case": {
        "number": "123456789",
        "token": "b.2548581d-5747-40bd-9787-83c5c3e8688a",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Built-in Administrator",
        "username": "admin",
        "userType": "Scalepoint"
    },
    "changes": [
        {
            "property": "Reserve",
            "newValue": {
                "reason": "InvoiceApproved",
                "amount": 0.0,
                "currency": "DKK"
            },
            "oldValue": {
                "amount": 130000.00,
                "currency": "DKK"
            }
        }
    ]
}

caseOwnerChange

Triggered when chase owner changed. Contains the new aswell as the old claimhandler.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "7aae43df-9e0d-430f-9878-2f224fbd2b85",
    "timestamp": "2018-01-04T08:42:06.0804512Z",
    "case": {
        "number": "emila777777",
        "token": "ic.7a1d3184-dd8e-4ed6-8e38-34d3155d6168",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Christina Hartsen",
        "username": "rbo@future.com",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "CaseOwner",
            "newValue": {
                "name": "Hans petersen",
                "username": "dms@future.dk",
                "email": "uut@future.dk",
                "type": "InternalAssessor"
            },
            "oldValue": {
                "name": "Juliane Hansen",
                "username": "saa@future.dk",
                "email": "saa@future.dk",
                "type": "InternalAssessor"
            }
        }
    ]
}

regressChange

Triggered when either Service Partner og Claim Handler indicates if there may be regress on the claim.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "e647d78b-c28f-4e18-8161-d150af13587c",
    "timestamp": "2018-01-22T13:25:16.7480317Z",
    "case": {
        "number": "1016722900",
        "token": "b.8a3b9a13-9073-4137-9d06-ab907317ca4d",
        "caseType": "PropertyClaim",
        "company": "trekroner"
    },
    "changedBy": {
        "fullName": "Martin Test",
        "username": "mras@scalepoint.com",
        "userType": "ServicePartnerUser"
    },
    "changes": [
        {
            "property": "Regress",
            "newValue": "No",
            "oldValue": "None"
        }
    ]
}

deductibleChange

Triggered when deductible is changed on the claim

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "e0b74950-437f-495e-b379-e9a25f5cc41e",
    "timestamp": "2018-01-09T14:11:59.9037265Z",
    "case": {
        "number": "111111111111111",
        "token": "b.35a7676a-bdf8-48db-99c2-79de7e08ddb9",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "Deductible",
            "newValue": {
                "amount": 2000.0,
                "currency": "DKK"
            },
            "oldValue": {
                "amount": 0.0,
                "currency": "DKK"
            }
        }
    ]
}

shareOfVatPercentChange

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "b1d6c04b-2227-408a-9301-d0f543898b99",
    "timestamp": "2018-01-05T13:40:37.2297963Z",
    "case": {
        "number": "123123123",
        "token": "ic.de02a2b5-c747-4445-8069-1a0f0b99c496",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "ShareOfVatPercent",
            "newValue": 100.0,
            "oldValue": 0.00
        }
    ]
}

accidentDateChange

Triggered when the accident date is changed on the claim

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "b4575a76-c6fd-4aa8-ac0d-ef02da1af599",
    "timestamp": "2017-12-29T07:01:15.9402258Z",
    "case": {
        "number": "987654",
        "token": "ic.92e660b6-d9bb-45a3-b843-c0aeac7c4126",
        "caseType": "PropertyClaim"
    },
    "changedBy": {
        "fullName": "Built-in Administrator",
        "username": "admin",
        "userType": "Scalepoint"
    },
    "changes": [
        {
            "property": "AccidentDate",
            "newValue": "2016-12-14T00:00:00Z",
            "oldValue": "2016-12-13T00:00:00Z"
        }
    ]
}

additionalClaimFieldChange

Triggered when and of the custom fields are changed on the claim. This includes claim cause and category and is therefore triggered om most claims during claim creation.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "3a916bc7-2d77-4086-9796-042bfcd9f8e8",
    "timestamp": "2018-01-29T10:37:41.7979052Z",
    "case": {
        "number": "203957",
        "token": "ic.a2560688-2670-47ae-94a1-8c658f542ba1",
        "caseType": "PropertyClaim",
        "company": "future"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "hhs@future.dk"
    },
    "changes": [
        {
            "property": "sourceOfCreation",
            "type": "string",
            "newValue": "phone"
        },
        {
            "property": "category",
            "type": "string",
            "newValue": "fallingObject"
        },
        {
            "property": "cause",
            "type": "string",
            "newValue": "freeFall"
        },
        {
            "property": "Custom field 1",
            "type": "string",
            "newValue": "yes"
        },
        {
            "property": "Custom field 2",
            "type": "string",
            "newValue": "yes"
        },
        {
            "property": "Customer field 3",
            "type": "string",
            "newValue": "dontKnow"
        }
    ]
}

coverageChange

Triggered whenever the coverage is changed on a claim.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "a4c8a79c-8286-4efe-8b69-324fc68351dd",
    "timestamp": "2019-09-03T08:47:30.9206654Z",
    "case": {
        "number": "705023",
        "token": "ic.8b15e660-982e-44a1-83f7-831b90f88a46",
        "caseType": "PropertyClaim",
        "company": "future",
        "sourceSystem": "TIA"
    },
    "changedBy": {
        "fullName": "Hanne Tarot",
        "username": "hhs@future.dk",
        "userType": "ClaimHandler",
    },
    "changes": [
        {
            "property": "Coverage",
            "newValue": {
                "coverage": "covered",
                "context": "claimWizard"
            },
            "oldValue": {
                "coverage": "undefined",
                "reason": ""
            }
        }
    ]
}

attachmentsAdded

Triggered when new attachments are added to the claim.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "d2f1c8e2-4b2a-4c8e-9e2a-1a2b3c4d5e6f",
    "timestamp": "2025-11-24T10:00:00Z",
    "case": {
        "number": "987654321",
        "token": "b.12345678-1234-1234-1234-123456789abc",
        "caseType": "PropertyClaim"
    },
    "changedBy": {
        "fullName": "Jane Doe",
        "username": "jdoe@future.com",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "AttachmentsAdded",
            "attachments": [
                {
                    "id": "att-001",
                    "fileName": "invoice.pdf",
                    "description": "Invoice document",
                    "fileSize": 123456,
                    "isRestricted": false
                },
                {
                    "id": "att-002",
                    "fileName": "photo.jpg",
                    "description": "Damage photo",
                    "fileSize": 234567,
                    "isRestricted": true
                }
            ]
        }
    ]
}

Attribute Name	Description
property	Always "AttachmentsAdded"
attachments	Array of new attachments added
attachments.id	Unique identifier for the attachment (required)
attachments.fileName	Name of the file (required)
attachments.description	Description of the attachment (optional)
attachments.fileSize	Size of the file in bytes (required)
attachments.isRestricted	Indicates if the attachment is restricted (optional)

attachmentChanged

Triggered when an attachment's description or restriction status is changed.

{
    "eventType": "claim_updated",
    "payloadVersion": "1.0.0",
    "correlationId": "e3f2c1d4-5b6a-7c8d-9e0f-1a2b3c4d5e6f",
    "timestamp": "2025-11-24T11:00:00Z",
    "case": {
        "number": "987654321",
        "token": "b.12345678-1234-1234-1234-123456789abc",
        "caseType": "PropertyClaim"
    },
    "changedBy": {
        "fullName": "Jane Doe",
        "username": "jdoe@future.com",
        "userType": "ClaimHandler"
    },
    "changes": [
        {
            "property": "AttachmentChanged",
            "id": "att-001",
            "description": "Updated invoice document",
            "isRestricted": true
        }
    ]
}

Attribute Name	Description
property	Always "AttachmentChanged"
id	Unique identifier for the attachment
description	Updated description of the attachment
isRestricted	Updated restriction status

Note: At least one of description or isRestricted must be provided (not necessarily both).