selfservice received

selfservice_received

selfservice_received event is sent to Insurance Company when ClaimShop module receives the loss items which are submitted by the claimant.

selfservice_received example

{
  "type": "selfservice_received",
  "timestamp": "2017-09-29T08:49:45.0045524Z",
  "attributes": {
    "selfServiceType": "SelfService",
    "itemizationCaseReference": "BFFCBDF6-A562-459A-8F46-0CE006617785",
    "isAutoImported": false,
    "isAutoSettled": false,
    "assignedTo": {
      "fullName": "FirstName LastName",
      "username": "autotest-future50",
      "userType": "ClaimHandler"
    },
    "eventType": "selfservice_received",
    "payloadVersion": "1.0.0",
    "correlationId": "C7EDB62C-8B53-4997-9EBC-A4D8D0D0C1E2",
    "timestamp": "2017-09-22T17:25:48+0200",
    "case": {
      "number": "CH44807772",
      "externalClaimId": "",
      "token": "C7EDB62C-8B53-4997-9EBC-A4D8D0D0C1E2",
      "caseType": "contentClaim"
    }
  }
}

Description

Attribute Name	Description
Case	Case related information
case.uuid	Unique id for the case
case.number	The caseNumber is the identifier for the case received from Insurance Company
case.externalclaimId	External claim Id is unique to the specified case and provided by Insurance Company
case.token	Case token - using this token customer always get the case related information
case.caseType	The caseType determines the kind of case - contentClaim, propertyclaim
timestamp	Time stamp when the event is created
correlationId	Scalepoint internal Id
payloadVersion	Version of the payload, in case if we do any breaking changes we will update this version
eventType	Type of the event. Fx. case_settled, claim_updated

| selfServiceType | Source of reported loss items (e.g. SelfService, FNOL) |
| itemizationCaseReference | Unique Identifier (content itemization identifier assigned by Scalepoint) by which itemization case would be linked together with the content claim as it is created  |
| isAutoImported  | True if loss items were autoimported from Selfservice/FNOL to ClaimShop |
| isAutoSettled  | True if claim was autosettled based on Validation engine result |
| AssignedTo | Details about the person who is assigned to the claim |
| assignedTo.fullName  | Full name of the person to whom the claim should be assigned |
| assignedTo.username  | User name of the person to whom the claim should be assigned  |
| assignedTo.userType  | User Type of the person wto whom the claim should be assigned Fx. user or admin |

selfservice received

selfservice_received

selfservice_received example

Description

JSON Schema of selfservice_received

Examples of selfservice_received

Types of Events Supported by ClaimShop

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